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Old January 23rd, 2016, 12:40 PM
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Old May 22nd, 2017, 01:32 PM
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Can you provide me the Syllabus for Business Communication (Paper I and II): SYBA Program offered by University of Mumbai?
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Old May 22nd, 2017, 01:42 PM
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The Syllabus for Business Communication (Paper I and II): SYBA Program offered by University of Mumbai is as follows:

Semester – I, Business Communication Paper- I (4Credits)

Unit 1: Theory of Communication

i. Concept of Communication
Meaning, Definition, Process, Need, Feedback
Emergence of Communication as a key concept in the Corporate and Global
World Impact of technological advancements on Communication

ii. Channels and Objectives of Communication Channels--
Formal and Informal—Vertical, Horizontal, Diagonal, Grapevine
Objectives of Communication
Information, Advice, Order and Instruction, Persuasion, Motivation, Education,
Warning, and Boosting the Morale of Employees
(A brief introduction to these objectives to be given)

iii. Methods and Modes of Communication
Verbal and Nonverbal
Characteristics of Verbal Communication
Characteristics of Non-verbal Communication
Landline, Wireless and Cellular Phones 3
Facsimile Communication [Fax]
Computers and E- communication
Video and Satellite Conferencing

iv. Problems in Communication /Barriers to Communication
Physical/ Semantic/Language / Socio-Cultural / Psychological / Barriers
Ways to Overcome these Barriers

v. Listening
Importance of Listening Skills
Cultivating good Listening Skills
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