[payal]

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Hi I would like to have the questions for the survey which is conducted by Southwest Airlines for “Your Experience with Southwest Airlines”?

[Vishal Kotkar]

The questions for the survey which is conducted by Southwest Airlines for “Your Experience with Southwest Airlines” are as follows:

1. How many times have you flown Southwest Airlines in the past 5 years?

Zero
1-3
4-6
7-9
10+

2. Were you happy with your overall experience?

Yes
No
Undecided

3. What attributes do you like about Southwest Airlines?

Bags fly free
Open seating concept
Low prices
Destination locations
Environment/employees
Customer service
No change fees/flexibility
Comfortable seating
Frequent flyer program
None
Other (please specify)

4. How safe do you feel flying on Southwest Airlines?

Very uneasy
Slightly uneasy
Average
Pretty confident
Extremely confident

5. How reliable is Southwest Airlines?

Very unreliable
Somewhat unreliable
Average
Pretty reliable
Very reliable

6. How do you prefer to book flights with Southwest Airlines?

Phone
Internet
In-person

7. Would you say Southwest Airlines uses new technology effectively? (ex: Mobile website that allows you to check in, check for flight staus, and change your flight.)

Yes
No
I don't know

8. What could Southwest Airlines do to make you want to fly with them more?


9. Would you fly again with Southwest Airlines?

Yes definitely
Maybe

No

10. How likely are you to recommend Southwest Airlines to others?

Very unlikely
Somewhat unlikely
Undecided
Somewhat likely
Very likely

Southwest Airlines General Survey Questions

1. Do you travel by air?

Yes
No

2. Do you travel by air more than 3 times a year?

Yes
No

3. Have you ever flown with Southwest Airlines?

Yes
No

4. How satisfied were you when you last flew with Southwest Airlines?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

5. How regular do you fly with Southwest Airlines during an average year?

0 times
1-3 times
4-6 times
7-9 times
10+times

6. What is your overall rating of Southwest Airlines in comparison to other major airlines?

Much Worse
Worse
About the Same
Better
Much better

7. Do you feel safe on Southwest flights?

Yes
No

8. How would you rate your experience with Southwest Airlines customer service?

Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied

9. Which of the following best describes your attitude towards Southwest?

Youthful & Fun
Reserved & Subtle
Vibrant & Homely
Cheap & Smelly
None of the above
Other (please specify)

10. Rank the following 1 to 3 based on personal preference. One being the most desired, three being the least.

Rewards
International Travel
More space on flights