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syndicate bank ombudsman |
#3
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Re: syndicate bank ombudsman
The Banking Ombudsman scheme syndicate bank is of located in selected centres in the country under RBI's Banking Ombudsman Scheme, 2006. The Scheme is introduced with the object of enabling resolution of complaints relating to certain services rendered by banks and to facilitate the satisfaction or settlement of such complaints. Here is PDF of RBI’s syndicate bank The Banking Ombudsman Scheme: Table Of Contents CHAPTER I PRELIMINARY 1. Short Title, Commencement, Extent and Application 2. Suspension of the Scheme 3. Definitions CHAPTER II ESTABLISHMENT OF OFFICE OF BANKING OMBUDSMAN 4. Appointment & Tenure 5. Location of Office and Temporary Headquarters 6. Secretariat CHAPTER III JURISDICTION, POWERS AND DUTIES OF BANKING OMBUDSMAN 7. Powers and Jurisdiction CHAPTER IV PROCEDURE FOR REDRESSAL OF GRIEVANCE 8. Grounds of Complaint 9. Procedure for Filing Complaint 10. Power to Call for Information 11. Settlement of Complaint by Agreement 9 |
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