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Hi I am interested in having the details of the Code of Bank’s Commitment to Customers for Bank of Baroda?

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In November 2003, Reserve Bank of India (RBI) constituted the Committee on Procedures and Performance Audit of Public Services.

The command to the Committee included distinguishing proof of elements that repressed the fulfillment of best client benefits and recommending ventures to enhance the nature of keeping money administrations to individual clients.

After a top to bottom learn at the grass-roots level, the Committee presumed that there was an institutional crevice for measuring the execution of banks against a seat stamp mirroring the accepted procedures (Code and Standards). Consequently, the Committee suggested setting up of the Banking Codes and Standards Board of I ndia (BCSBI). BCSBI was set up to guarantee that the basic individual as a buyer of monetary administrations from the saving money Industry is not the slightest bit at a disadvantageous position and truly gets what he/she has been guaranteed.

Code of Bank's Commitment to Customers

Code Compliance Officers

This is a Code of Customer Rights, which sets least guidelines of keeping money rehearses part banks need to take after while they manage singular clients. It gives security to clients and clarifies how banks are required to manage clients in their everyday operations.

The Code does not supplant or supersede administrative or supervisory guidelines of the Reserve Bank of India (RBI) and we will consent to such guidelines/bearings issued by RBI now and again. Arrangements of the Code may have set higher models than those recommended in the administrative guidelines and such higher measures will win as the Code speaks to best practices deliberately consented to by us as our sense of duty regarding you.

In the Code, ‘you’ denotes the customer and ‘we’ / ‘us’, the bank, the customer deals with.

Promote good and fair banking practices by setting minimum standards in our dealings with you

Increase transparency so that you can have a better understanding of what you can reasonably expect from us

Encourage market forces, through competition, to achieve higher operating standards

Promote a fair and cordial relationship between you and your bank;

Foster confidence in the banking system.

Code of Bank’s Commitment to Customers