| June 7th, 2017 12:40 PM | |
| Vishal Kotkar | Re: southwest airlines survey The questions for the survey which is conducted by Southwest Airlines for “Your Experience with Southwest Airlines” are as follows: 1. How many times have you flown Southwest Airlines in the past 5 years? Zero 1-3 4-6 7-9 10+ 2. Were you happy with your overall experience? Yes No Undecided 3. What attributes do you like about Southwest Airlines? Bags fly free Open seating concept Low prices Destination locations Environment/employees Customer service No change fees/flexibility Comfortable seating Frequent flyer program None Other (please specify) 4. How safe do you feel flying on Southwest Airlines? Very uneasy Slightly uneasy Average Pretty confident Extremely confident 5. How reliable is Southwest Airlines? Very unreliable Somewhat unreliable Average Pretty reliable Very reliable 6. How do you prefer to book flights with Southwest Airlines? Phone Internet In-person 7. Would you say Southwest Airlines uses new technology effectively? (ex: Mobile website that allows you to check in, check for flight staus, and change your flight.) Yes No I don't know 8. What could Southwest Airlines do to make you want to fly with them more? 9. Would you fly again with Southwest Airlines? Yes definitely Maybe No 10. How likely are you to recommend Southwest Airlines to others? Very unlikely Somewhat unlikely Undecided Somewhat likely Very likely Southwest Airlines General Survey Questions 1. Do you travel by air? Yes No 2. Do you travel by air more than 3 times a year? Yes No 3. Have you ever flown with Southwest Airlines? Yes No 4. How satisfied were you when you last flew with Southwest Airlines? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied 5. How regular do you fly with Southwest Airlines during an average year? 0 times 1-3 times 4-6 times 7-9 times 10+times 6. What is your overall rating of Southwest Airlines in comparison to other major airlines? Much Worse Worse About the Same Better Much better 7. Do you feel safe on Southwest flights? Yes No 8. How would you rate your experience with Southwest Airlines customer service? Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied 9. Which of the following best describes your attitude towards Southwest? Youthful & Fun Reserved & Subtle Vibrant & Homely Cheap & Smelly None of the above Other (please specify) 10. Rank the following 1 to 3 based on personal preference. One being the most desired, three being the least. Rewards International Travel More space on flights |
| June 7th, 2017 12:40 PM | |
| Unregistered | Re: southwest airlines survey Hi I would like to have the questions for the survey which is conducted by Southwest Airlines for “Your Experience with Southwest Airlines”? |
| June 8th, 2016 10:17 AM | |
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