[nilesh]

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Which types of Mental Physical And Social Health Problems faced by Call Centre Workers , will you plz tell me here ??

[Vishal Kotkar]

Call center sector in India is a relatively new industry and one of the fastest growing sectors driving employment and growth in modern India today.

As you asking here I am telling types of Mental Physical And Social Health Problems faced by Call Centre Workers;

Most call center workers work at times when they would normally be sleeping, this could challenge the individual's circadian rhythm because the sleep-wake internal clock setting is at odds with sleep wake cycle of the shift schedule ultimately resulting in circadian rhythm sleep disorders.

Call center employees are a distinct class in themselves and by Indian standards such employment is considered unconventional-night shift, a young employee base and western lifestyle including holidays. With high disposable incomes at a young age, they easily resort to smoking and drinking,.

Call center employment not only demands cultural transformation, nocturnal labor, and hours of monotonous work from its employees but also brings with it insecurities and vulnerabilities by diminishing their interpersonal familial and social interactions.

A case-control study in New Delhi found that BPO employees were more stressed (58.3% vs. 19.3%); more depressed (62.9% vs. 4.6%); and more anxious (33.9% vs. 1.4%) as compared with non-BPO workers.

It has been observed that call center workers are exposed to a volley of problems in all three domains of health viz. physical, mental, and social, owing to their unique job profile. A thorough search of literature revealed ample studies on Indian call centers in the domains of sociology, management, and psychology with very few studies in the public health domain.

Types of Mental Physical And Social Health Problems faced by Call Centre Workers