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quality management development institute |
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Re: quality management development institute
The Quality management development ensures that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Principles: Customer focus Leadership Engagement of people Process approach Improvement Evidence based decision making Relationship management Key concepts: Break down barriers between departments Management should learn their responsibilities, and take on leadership Supervision should be to help people and machines and gadgets to do a better job Improve constantly and forever the system of production and service Institute a vigorous program of education and self-improvement Other quality management information: VDA: Organisation developed for the German automobile industry VDA AVSQ: Organisation developed for the Italian automobile industry AVSQ EAQF: Organisation developed for the French automobile industry EAQF QS-9000: Standard developed for the US automobile industry QS9000 ISO 19011 Standard developed for auditing a management system (international) ISO 19011 |
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