[suman]

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Hello sir, is there any one can explain me detail about the scheme of Syndicate bank for Banking Ombudsman?

[Vishal Kotkar]

The Banking Ombudsman scheme syndicate bank is of located in selected centres in the country under RBI's Banking Ombudsman Scheme, 2006.

The Scheme is introduced with the object of enabling resolution of complaints relating to certain services rendered by banks and to facilitate the satisfaction or settlement of such complaints.




Here is PDF of RBI’s syndicate bank The Banking Ombudsman Scheme:


Table Of Contents
CHAPTER I
PRELIMINARY
1. Short Title, Commencement, Extent and Application
2. Suspension of the Scheme
3. Definitions

CHAPTER II
ESTABLISHMENT OF OFFICE OF BANKING OMBUDSMAN
4. Appointment & Tenure
5. Location of Office and Temporary Headquarters
6. Secretariat

CHAPTER III
JURISDICTION, POWERS AND DUTIES OF BANKING OMBUDSMAN
7. Powers and Jurisdiction

CHAPTER IV
PROCEDURE FOR REDRESSAL OF GRIEVANCE
8. Grounds of Complaint
9. Procedure for Filing Complaint
10. Power to Call for Information
11. Settlement of Complaint by Agreement 9