[nilesh]

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Could you please provide me Business Communication & Soft Skills, MBA subject exam paper issued by ICFAI University Sikkim?

[Vishal Kotkar]

Ya sure I will get the ICFAI University Sikkim, MBA program Business Communication & Soft Skills subject exam paper.

Here is the exam paper
1. Which of the following information should not be included in the education section of a résumé?
(a) The list of technical schools attended including location and dates of attendance
(b) The major area of study of the applicant
(c) Projects undertaken that show an ability to work with others; and writing or speaking activities, publications, and roles in academic or professional organizations
(d) The details of marks obtained by the applicant in his respective areas of study
(e) The degree awarded.

2. Which of the following is an open-ended question with regard to an interview?
(a) Can you tell us about yourself?
(b) Are you a native of Bihar?
(c) Are you familiar with our policy on absenteeism?
(d) Did you see the ‘No Smoking’ sign in the cafeteria?
(e) Do you have any knowledge of our company?

3. The text of a report follows the structure popular in oral presentations. ‘Tell them what you told them’ implies which of the following parts of the structure?
I. Introduction.
II. Body of the report.
III. Summary, conclusions and recommendations.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) All (I), (II) and (III) above.

4. The following are examples of classification of reports, except
(a) Informational
(b) Functional
(c) Formal
(d) Periodic
(e) Glossary.

5. Visual aids are used to
I. Strengthen the material by clarifying, simplifying, or emphasizing it.
II. Convey information objectively from one organizational area to another.
III. Attract the reader’s attention for a specific purpose.
(a) Only (I) above
(b) Both (I) and (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.

6. A claim letter is written when there is a request for all the following situations, except for
(a) Refund
(b) Replacement
(c) Exchange
(d) Placing future orders
(e) Payment for damages.

7. Which of the following activities must be undertaken by all prospective job applicants to identify their strengths, interests and achievements and find ready answers to questions asked during an employment interview?
(a) Job analysis
(b) Career planning
(c) Self-analysis
(d) Career analysis
(e) Job evaluation.

8. Negotiation tactics hinge on the variables, some of which are conceded by one party and some by the other party. Variables that are traded are referred to as
(a) Conclusions
(b) Recessions
(c) Contortions
(d) Concessions
(e) Confessions.

9. Which of the following is not true regarding a functional résumé?
(a) It is useful for people who are just entering the job market
(b) It is the traditional and the most common kind of résumé
(c) It is organized around a series of skills and accomplishments
(d) Employment and academic experience are included in the subordinate sections
(e) The focus is on individual areas of competence.

10. The following are the elements of a report, except
(a) Postscript
(b) Abstract
(c) Table of contents
(d) Glossary
(e) Appendix.

11. In reports, the most commonly used visual aids are tables, bar charts, line charts, pie charts, maps, flowcharts, diagrams, and photographs. Which of the following is/are true regarding tables?
I. They are used to present detailed numerical information.
II. They are ideal when the audience need the facts.
III. They depict changes in quantitative data over time and illustrate trends.
(a) Only (II) above
(b) Both (I) and (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.

12. Manish attended a soft-skills training class but could not hear the lecture properly, as there was a lot of disturbance in the adjacent hall, where a marriage was being performed with full blast of trumpet-blow. Which of the following are the barriers to listening that disturbed Manish?
(a) Distracting sounds
(b) Poor acoustics
(c) Uncomfortable seating arrangements
(d) Egocentrism
(e) Message overload.

13. Chitra completed her MBA in 2003 from Karnataka University. She completed her graduation in June 2001. She has to furnish this information in which of the following sections of a résumé?
(a) Personal data
(b) Education
(c) Honors
(d) Skills summary
(e) Achievements.

14. The following are the guidelines to be followed for preparing a ‘request memo’ in order to motivate the reader to take the desired action, except
(a) The reasons for the request should be presented
(b) Financial costs involved, should be explained
(c) If the memo is persuasively written, it should be easy for the reader to say ‘yes’
(d) Feedback on any misunderstood or unclear points should be encouraged
(e) Throughout the memo, tact and diplomacy should be maintained.

15. Which of the following interviews primarily seek to induce somebody to adopt a new idea, product or service and are generally associated with selling?
(a) Disciplinary interviews
(b) Persuasive interviews
(c) Counseling interviews
(d) Performance appraisal interviews
(e) Employment interviews.

16. Although there is great variety in the subject matter, needs of the audience, and types of reports, there are a few steps that lay the foundation of a report. Which of the following are the steps of a report?
I. Defining the problem and the purpose.
II. Identifying and organizing the issues for investigation.
III. Conducting research.
IV. Analyzing and interpreting data, drawing conclusions and developing recommendations.
(a) Both (I) and (II) above
(b) Both (I) and (III) above
(c) Both (I) and (IV) above
(d) (I), (II) and (III) above
(e) All (I), (II), (III) and (IV) above.

17. Which of the following statements is/are not true regarding Gantt chart?
I. The length of the bars depicts the quantities they represent.
II. It graphically displays time relationships.
III. It is a horizontal bar chart.
(a) Only (I) above
(b) Only (III) above
(c) Both (I) and (II) above
(d) Both (I) and (III) above
(e) All (I), (II) and (III) above.

18. Negotiation is essentially a communication process between two parties and its success, to a great extent, depends on how well the two parties can build bridges of
(a) Priority
(b) Rapport
(c) Goal
(d) Ideals
(e) Relationship.

19. Which of the following statements is not true regarding the guidelines for writing ideas and suggestions memo?
(a) Write directly – the manager would not have asked for ideas unless he thought the writer had something to offer
(b) Begin with positive comments and then tactfully present suggestions
(c) Group ideas according to the subject and use headings to highlight them
(d) Be specific and do not stray off the point
(e) Design as a fill-in form on which data can be entered quickly.

20. Which of the following is not true with regard to the heading and date of a standard letter?
(a) The heading contains the message
(b) The date is typed two to six lines below the last line of the letterhead
(c) The month should be spelled out but not abbreviated
(d) It is better to avoid putting the date in numerals
(e) If the letter is written on blank paper, the writer’s address must come immediately above the date.

Address:-
ICFAI University Sikkim
Lower Sichey,
Gangtok, Sikkim - 737101.

Phone:-
1800-120-8991